Payment Policy

1. Accepted Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • Maestro

  • Apple Pay

  • Google Pay

All payments must be made at the time of purchase.

2. Payment Security

Your security is our highest priority. We employ industry-standard security measures to protect your payment information.

  • All transactions are encrypted using advanced SSL technology.

  • We do not store or have access to your full payment details.

  • Our systems are regularly monitored and updated to meet current security standards and regulatory requirements.

This ensures that your personal and financial information remains protected at all times.

3. Order Processing and Payment Authorization

  • All orders are subject to payment verification and authorization.

  • If we are unable to obtain payment authorization, your order may be delayed or canceled.

  • We reserve the right to refuse or cancel any order if fraudulent or unauthorized activity is suspected.

You will receive an order confirmation email once your payment has been successfully processed.

4. Currency and Pricing

All prices on our website are listed in British Pounds (GBP).

All displayed prices include applicable VAT (Value Added Tax).

Transactions are processed in British Pounds (GBP).

5. Refunds and Payment Disputes

For information regarding refunds, please review our Refund Policy.

If you have any concerns regarding a payment or wish to raise a dispute, please contact our customer support team before initiating a chargeback.

Email: support@velmuro.com
Phone: +31680227825

6. Changes to This Payment Policy

We reserve the right to modify or update this Payment Policy at any time without prior notice. Changes will take effect immediately upon publication on this page.

CONTACT DETAILS

Store Name: Velmuro
Address: Abr. Kuyperstraat 27, 4281 MG, Andel, The Netherlands
Email: support@velmuro.com
Phone: +31680227825

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)

We will respond to your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.